Contact Us
Best Crypto Casinos exists to help US players compare crypto casinos on the things that actually matter — supported coins, payout speed, licensing and how VPN-friendly a site really is. If something on puzzleclubhouse.com looks off, out of date, or you just want to ask a question before you deposit anywhere, this is the place to reach us.
How to reach the Best Crypto Casinos team
The quickest way to contact us is by email at [email protected]. We read every message and try to reply within a couple of business days, though it can take longer during busy periods.
When you write in, it helps to include:
- The name of the casino your question or feedback relates to, if applicable
- Which page you were reading (a link or the page title is enough)
- What you're trying to do — deposit, withdraw, verify an account, use a VPN, or something else
We can't act as a substitute for a casino's own customer support team, and we don't have access to any individual player's account, balance or transaction history. For issues with a specific deposit, withdrawal or bonus, you'll still need to contact that operator directly through its own support channels.
What we can and can't help with
We're a review and comparison site, not an operator, payment processor or regulator. That shapes what we can realistically do when you get in touch.
| Topic | Can we help? |
|---|---|
| Correcting an inaccurate rating, offer detail or coin list on a review | Yes — flag it and we'll check it |
| General questions about how crypto deposits, wagering requirements or VPN use typically work | Yes — general guidance only |
| Disputes over a specific withdrawal, bonus or account decision | No — contact the casino's own support directly |
| Legal or tax advice about gambling winnings or crypto gains | No — speak to a qualified professional |
| Requests to remove or suppress an honest negative review | No — our editorial ratings aren't for sale |
Reporting a licensing, safety or accuracy concern
If you believe one of the sites we cover — including any of BetPanda, CoinPoker Casino, Cryptorino, LuckyRollers, Hyperlucky, Winna, Thrill, BC Game, Wild.io or Vave — is misrepresenting its offer terms, licensing, or VPN access policy, tell us. We researched and verified the details on this page as of {{ page.updated_at }}, but offshore operators change terms, restricted-state lists and bonus conditions without much notice, and we'd rather correct a page than leave it stale.
Remember that these casinos are licensed offshore, typically in jurisdictions like Curaçao or Anjouan, and not by any US regulator. Crypto gambling for US players sits in a legal grey area rather than a clearly regulated one, and availability can vary by state. If you're unsure whether a particular site is appropriate for your situation, that's a question worth putting to us or checking against your own state's laws before you sign up.
Feedback on VPN-friendly casino coverage
Because this page's focus is VPN-friendly crypto casinos, we're especially interested in first-hand reports about which sites actually allow VPN access without flagging or restricting accounts, and which ones don't — regardless of what their terms imply. If you've run into account restrictions, mismatched geolocation issues, or verification requests tied to VPN use, let us know what happened. We use that feedback to keep our comparisons realistic rather than just repeating marketing copy.
We won't advise readers on how to falsify identity details, bypass KYC checks, or evade a casino's stated geoblocks — using a VPN doesn't remove the need to follow an operator's terms of service or your own state's laws, and we're not able to help route around either.
Before you write in about a specific offer
Bonus and cashback terms — like wagering requirements, time limits and eligibility — sit alongside each offer on our rankings for a reason: they're material to whether that deal suits you. If your question is about a specific promotion's fine print, check the offer details on the relevant casino's card first; if something still doesn't add up, send it our way and we'll take a look.
Responsible gambling and support resources
If you or someone you know is struggling to control gambling, or is gambling with money needed for other things, that's a conversation for a support service, not for us. The National Problem Gambling Helpline is available at 1-800-GAMBLER. Offshore crypto casinos generally don't offer the same self-exclusion tools or player protections as US state-regulated operators, so it's worth reviewing our responsible gambling page for tools and options before you play. All the sites we review are restricted to players aged 18 or 21 and over, depending on the operator and applicable state rules, and we don't provide guidance to anyone below that threshold.
For more on who we are and how we approach reviews, see our about us page, and for the terms governing use of this site, see our terms and conditions.